Frequently Asked Questions
Everything you need to know about our unique artisan collections.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the domestic region. For custom-made or personalized art pieces, please allow an additional 3-5 days for production before shipment.
What is your return policy for art and gifts?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made, personalized, or final sale items are not eligible for return unless they arrive damaged.
Are the products handmade by real artists?
Yes, ArtistGifts collaborates with independent creators and small studios to bring you authentic, high-quality pieces. Each product description specifies the craftsmanship involved.
Do you offer international shipping?
We currently ship to over 20 countries. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What should I do if my item arrives damaged?
Art is fragile, and we take great care in packaging. If your item arrives broken, please contact our support team within 48 hours with a photo of the damage, and we will arrange a replacement immediately.
Can I include a personalized gift message?
Absolutely! You can add a custom gift message during the checkout process, which we will print on a premium card and include in the package at no extra cost.